Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!

About this Position:

• Utilize logic while skip tracing using various tools to locate new information about customers and vehicles to provide to the Repossession Contractor.
• Ask fact finding questions to help obtain contact information for customers and to identify vehicle locations to communicate to the repossession contractors to aid them in their repossession efforts, as needed.
• Assist with voluntary vehicle surrenders, as needed.

• Obtain and Share Information: Skip trace (over the phone and internet) to locate the customer and confirm the vehicle location. Communicate the vehicle location information to the assigned repossession contractor to aid in recovery of the vehicle.
• Handle Phone Calls: Make outbound calls and receive inbound calls as a means of obtaining new leads.
• Adhere to Policies/Processes: Remain compliant with policies, processes and legal guidelines; adhere to the Operations Attendance policy.

Knowledge & Skills:

• Logic - Understand account history; critical thinking, problem solving, ability to reason
• Ownership - Own performance, receptive to feedback; applies feedback to improve; active participant in training & coaching sessions; positive attitude
• Compliance- Work in accordance with all Company policies and procedures and only conduct searches with a permissible purpose; communicate in a professional and confident manner
• Accuracy- Maintain attention to detail; accurate documentation; provide contractor with the best information available
• Trust Building- Create and build trust; positive and collaborative approach to creating resolution; work independently and in a team environment
• Efficient -Manage time well; maintain focus; ability to multi task; work with a sense of urgency; select the appropriate skip tool to resolve the account

Requirements:

• High School Diploma or GED.

• Previous Skip Tracing experience.

• Experience making logical assumptions with information given.

Preferred:

• Previous customer service experience.
• Working Knowledge of MS Office and Internet experience.
• Operate office equipment (copy machines, fax, telephone, and keyboard).
• Experience in the finance or automotive industry.

Training & Schedule Requirements:

Training:

• Monday through Friday; 8:00 am - 5:00 pm
• Virtual training will be conducted

Schedule:

• Monday - Friday 10am-7pm EST
• Weekends off

Targeted Compensation: $16.50-$18.50/hour based on experience.

Targeted Bonus: Uncapped monthly bonus potential based on individual performance. The estimated average bonus target for this position is around $800.

INDSERHP #zip #LI-Remote

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

California Residents: Please click for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.