Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
THE JOB:
The SHOW comes alive at MGM Resorts International. As a PBX Communication Operator, you will be responsible for setting the stage for an excellent guest experience with your welcoming smile and service. By understanding the guests' unique stories and needs, you will own their experience to createWOWmemories they will carry with them far and beyond their stay with us.
THE STARTING RATE:$16.21
THE DAY-TO-DAY:
Answers incoming telephone calls, connects calls to appropriate departments and hotel guests
Transfers incoming calls to appropriate staff on mobile units when approved
Logs and reports all telephone troubles and handles emergency repairs calls when necessary
Dispatches service requests as needed
Promotes and maintains the highest level of customer service to all guests while staying alert to their needs
Responds effectively to guest inquiries related to MGM Grand Detroit and the downtown Detroit area providing excellent guest service
Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
THE IDEAL CANDIDATE:
18 years of age or older
One year of Operator experience in hospitality or large public access
Basic knowledge of Microsoft Office to include Word, Excel, Outlook
Excellent guest service and hospitality skills
Strong problem solving and listening skills
Self-motivated with excellent organizational skills and attention to detail.
Bilingual abilities preferred
Ability to handle and maintain confidential information
Ability to sit for long periods at a time
Ability to function and act independently.
Ability to work well with people, in a team environment, and to communicate effectively both written & oral
Ability to function in a fast paced environment, under short time constraints, and within established deadlines
Ability to work a flexible schedule including extended hours, weekends, and holidays.
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, pharmacy and more.
Free meals in our employee dining room
Free Parking
Child Care Assistance
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community