Process all assigned transactional responsibilities within defined Service Level Agreement (SLA). Generate assigned reporting and monitor system activity to ensure transactional workflows are completed as prescribed. Participate in prescribed rotations of assigned responsibilities to ensure proper level of cross training is obtained. Serve as a point of escalation to eval

Strategy Partner with corporate functional leaders to create and execute a technology strategy that will enhance overall business capabilities. Stay abreast of technology industry trends and best practices. Continuously transform the organization to increase efficiencies and reduce overall expense. Partner with innovation team to test and learn emerging technology and its

Project Execution Manages large projects/programs of high complexity Responsible for on time delivery and execution of critical Technology projects and initiatives to deliver business value Works with core project team (such as business partners, vendors and technical team) to develop detailed, actionable project schedules. Assigns tasks to team and develops detailed and

Strategy Oversee and manage the security infrastructure of the network. Lead and supervise a team of network security engineers. Direct and escalate issues related to network security technologies such as Zscaler, Checkpoint, Akamai, Neustar, Proofpoint and others. Act as a subject matter expert on network security. Stay abreast of technology industry trends and best prac

Responsible for timely balancing of RTP/ZELLE/ACH activity. Responsible for processing and/or research of RTP/Zelle/ACH exception entries. Responsible for identifying, escalating, and supporting troubleshooting efforts on production issues. Responsible for oversight of front line analyst. Responsible for establishing/updating procedural documentation as needed. Responsibl

Banking Center and Retail Department Support Take and accurately track banking center and retail department calls. Provide appropriate assistance, resolution and/or escalation based on policy and procedure. Provide problem solving and solutions for customer related issues in accordance with policy and procedure. Perform initial troubleshooting and escalation of calls rela

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Customer Experience Introduce and refer customers to the platform through routine interactions. Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulatio

Provide remarkable customer service by handling inbound and limited outbound calls, providing problem resolution. Support moderately complex customer interactions, such as identifying fraudulent transactions, filing disputes and investigations, closing, or ordering debit cards, etc. Complete less complex account requests such as balance inquiries, reviewing transaction hi

Provide remarkable customer service by handling inbound and limited outbound calls, providing problem resolution. Support moderately complex customer interactions, such as identifying fraudulent transactions, filing disputes and investigations, closing, or ordering debit cards, etc. Complete less complex account requests such as balance inquiries, reviewing transaction hi

Provide remarkable customer service by handling inbound and limited outbound calls, providing problem resolution. Support moderately complex customer interactions, such as identifying fraudulent transactions, filing disputes and investigations, closing, or ordering debit cards, etc. Complete less complex account requests such as balance inquiries, reviewing transaction hi

Cyber Incident Coordination Facilitates and coordinates the cybersecurity response, with direction from the Principal Cyber Incident Coordinator, across people, processes, and technology to reduce the impact of and the recovery time for cyber incidents. Assists with efforts for the integration of cyber incident response activities with the broader organization's incident

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Leadership Activities Lead, coach, evaluate, execute, and impact the proactive leadership activities for the attraction, expansion, and retention of customers. Develop banking center plans to determine, coordinate and execute growth activities by aligning weekly goals with sales and operations activities. Deliver daily coaching and evaluations for effective execution. Pro

Compile, review and analyze the department's various regulatory reports and submit with the appropriate authorities by established deadlines. Complete and review unit's cash and security reconcilements, analyze and resolve all variances, as required. Review and analyze the unit's various exception reports such as failed trades, cash overdrafts, cost and market value out o